At Sara Doghem, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help. Please review our returns policy below:

1. Eligibility for Returns

1.1 You can inspect the product in the presence of the representative. If the product differs from the specifications or the displayed images, you have the right to refuse the receipt and only pay the shipping cost. The return will be processed immediately with the representative. However, once the representative leaves, returns will not be accepted, but you may request a product exchange., provided the following conditions are met:

  • Items must be unused, unworn, and in their original condition with all tags and packaging intact.
  • Items must not have any signs of wear or damage.
  • For hygiene reasons, certain items cannot be returned if opened or worn.

2. Shipping Costs

3.1 Return shipping costs are the responsibility of the customer unless the item is defective or an error was made by us. 3.2 We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

3. Refunds

4.1 Once we receive your returned item and verify its condition, we will process your refund to the original payment method within 5-10 business days. 4.2 Please note that it may take additional time for your bank or credit card company to process and post the refund.

4. Exchanges

5.1 If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. 5.2 The new order will be subject to our standard shipping charges.

5. Non-Returnable Items

6.1 The following items are non-returnable:

  • Gift cards
  • Final sale items
  • Customized or personalized items

6. Damaged or Defective Items

7.1 If you receive a damaged or defective item, please contact us within 7 days of receipt at support@saradoghem.net with your order number and a description of the issue. We will provide instructions for returning the item and arranging for a replacement or refund.

7. Changes to This Policy

8.1 We reserve the right to update or modify this Returns Policy at any time. Changes will be posted on this page with an updated revision date.